FAQs

Our goal is to help you find what you are going to love. We help with the design and can always change options as we go. We will help reign you in, if you come up with a wild idea like painting the whole house lime green, but also can help you change materials mid-renovation. You are our client and our primary goal will always be your satisfaction with the end result.

This is a difficult one to answer! There are jobs that we can finish up in a week, and larger ones that will take several weeks or months. We will have open conversations with you to try to do our very best to ensure the jobs are completed efficiently and within a timeline that we agree on.

Yes to all of the above.

If you are looking for design only, we are happy to help you with this. Any remodeling will need to be in the Greater Rochester area.

Absolutely! One of our owners is also an insurance agent…so we probably have too much coverage!

We are always looking for reliable team members. If you are interested in joining our team please email your resume to hello@reimaginerenovation.com

Absolutely! We can definitely work within your budget and have plenty of cost-saving ideas to help refresh your space without going overboard. The key to making this work is being open with us about your budget, so we can tailor our recommendations to fit your needs

You can text, email, call at any time and someone will be happy to chat with you. Of course, we all have families too so if you get us on ‘off’ hours we may take a bit longer to respond.

You are 100% always involved in the design decisions, if you don’t like something we don’t do it! If you aren’t sure about it, we can always put together a 3D rendering and play with options for materials to get the ‘look’ that you are envisioning.

Our initial consultation we will walk through the space and discuss potential changes, ideas, etc. From there we estimate and then start talking about materials. We often will meet clients at a showroom to discuss material types and costs. Keeping in mind the budget we will make recommendations for different kinds of materials if necessary.

Short answer is yes. Renovations are messy, time consuming and usually in a space that you are using often. We do our best to try to minimize the disruption to your home while we are working and work diligently to get your project completed in a timely fashion.

For most projects we require a 25% down payment to secure the time on our schedule and the remainder will be spread out in installments throughout the project.

If we’re handling any structural or exterior work, permits are typically required. In most cases, we ask the homeowner to coordinate with the town to obtain the necessary permits, and we’re happy to assist with the paperwork to make the process as smooth as possible.

Communication is key! As soon as we know about an issue, we can address it with you. If we find something inside the walls that we didn’t expect, we will immediately talk with you about it and develop a plan to fix it. We will then discuss if the change requires more in labor or materials so that you are not surprised at the end of the project with an increased budget.

We highly recommend that you take a quick look at our before/after page for some of our recent work. We can share a couple of names with you if you want to speak with one or more of our customers.

Great question! The cost really depends on the specific work we’re doing for your unique project. Our team is here to help you develop a budget and work within it, offering ideas on potential cost savings and suggesting areas where it might be worth splurging for the best results. If you’re handy or already have a contractor you love, and are just looking for design consultations, we offer that service at $90 per hour. Otherwise, design fees are seamlessly included in the total pricing for your renovation.